CW Ticketing is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Notice explains how we collect, use, and safeguard your personal information, as well as your rights and how to exercise them. We may have collected your personal data from you directly, from third parties, or through your interactions with our branch counters, website, or mobile app when using CW Ticketing services.
We process your personal data for various purposes, as outlined below, along with the legal basis for doing so.
When you use our services or inquire about them, we process your personal data to:
To achieve this, we may collect your name, email address, phone number, and date of birth (if necessary). We also keep records of our correspondence with you, as these may form the basis of a future contract.
When you visit our website, we collect data such as:
This helps us optimize our website's functionality and deliver relevant content to users. We also use cookies to enhance your browsing experience. You can find more details in our Cookie Policy, available on our website.
If you apply for a job with CW Ticketing, we process the personal data you provide, including:
We use this information to evaluate your application and determine your suitability for a role. If hired, some of this data will be used for legal and employment-related purposes. Further details on employee data processing are available in our internal personal data policy.
We provide a whistleblower hotline for employees, customers, stakeholders, and others to report serious misconduct, such as financial crimes or safety violations.
You may submit a report anonymously or choose to provide your name, contact details, and relevant information. If you submit personal data, we will process it solely for investigating the report.
If you are the subject of a whistleblower report, we may process data related to the reported incident and, if necessary, share the information with relevant authorities. We may also collect related information from employees, customers, and other stakeholders.
We use your information to:
We store client and prospective client data for up to five years after our last interaction, unless legal requirements mandate a longer retention period (e.g., financial transactions and payment records).
We analyze website visitor data in an aggregated form (as statistics) to improve website performance. We store website logs and periodically delete them, at least once per year.
Applicant data is used solely for recruitment purposes. If you are not hired, we delete your data within six months, unless legally required to retain it longer. Employee data is stored for five years after termination, unless specific circumstances require a different retention period.
Data collected via our whistleblower hotline is used for investigation purposes. If a report is unfounded, it is deleted within six months. If a report results in disciplinary action, relevant information may be retained for five years after the employee's termination. If authorities are notified, we will retain data for as long as required during their investigation.
We take your privacy seriously and implement technical and organizational measures to protect your personal data. This includes:
We generally do not share your personal data with third parties. However, in certain cases, we may be required to disclose information to public or legal authorities when necessary.
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data, including:
If you have been reported through our whistleblower hotline, you may request access to the report but will not be informed of the identity of the person who reported you.
For any privacy-related requests, please contact us.
CW Ticketing is committed to handling your personal data responsibly and in accordance with applicable privacy laws.